Cannot Login to image.canon

Discussion in 'Technical Troubleshooting' started by DaveH, Oct 27, 2023.

  1. DaveH

    DaveH New Member

    Joined:
    Oct 27, 2023
    Messages:
    2
    Equipment:
    PowerShot SX730HS
    Hi, I don't know if this is the right place to ask this, but I can't find anywhere else!
    I can't log in to image.canon.
    When I log in using my e-mail, it says it has to send me an e-mail as it's registered an "unusual login".
    I have no idea why this is, what's unusual about logging in with your e-mail address and password?!
    It sends me an e-mail, I immediately click on the login link, and then I just get "Your link has expired or is invalid" and I have to do the whole thing again, with the same result!
    Has anyone any idea what's wrong here?
    Thanks, Dave.
    :)
     

  2. Ray-UK

    Ray-UK Active Member Site Supporter

    Joined:
    Apr 25, 2017
    Messages:
    182
    Location:
    Rochester, UK
    Equipment:
    Canon 7D Mk II, Canon 10-22, Canon 24-105 L Mk 1, Canon 24mm 2.8, Canon 55-250 STM, Canon 100mm usm macro, 3x Metz 58 AF1 & too many film cameras, mainly Pentax
    Is the date and time set correctly on your PC ?
     
  3. DaveH

    DaveH New Member

    Joined:
    Oct 27, 2023
    Messages:
    2
    Equipment:
    PowerShot SX730HS
    Yes it is.
    Actually, since I posted, I've now discovered that the image.canon site is useless to me anyway!
    Apparently my newly acquired camera, a PowerShot SX730HS, is no longer supported, so I can't upload any pictures.
    The SX720HS and SX740HS are supported, but for some bizarre reason, the SX730HS isn't!
    I have no idea why that would be.
    Cheers, Dave.
    :(
     

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